Arknights Umbrella

      Note that this size chart is for reference only. If it is not accurate, you can inform us directly via email of the detailed size required for your order, and we will adjust your order.Because cross-border shipping is time-consuming and costly, we want to minimize the possibility of changing sizes. After you purchase the clothing product, I will send you an email to reconfirm the size. There may be an additional size chart attached for you to review. Please pay attention to receiving the email.

T-shirt size chart

Sweatshirt and jacket size chart

Shipping

Shipping Process:

      Taking official merchandise as an example, once you purchase an official product from us, we immediately place an order for it at the official flagship store upon receiving your order. Subsequently, we await the dispatch and transportation of the goods to the warehouse of our partnered international logistics company. They then process recipient and product information before commencing international shipping. Please note, we typically send a "shipped" notification after the shipping agent has processed the goods. This notification includes your order tracking number, which is generated after the shipping agent completes information processing.

Shipping Time:

      Dispatch Time of Goods (generally within 2 days, except for custom items and certain official merchandise) + Transit to Warehouse Time (typically within 3 days) + Warehouse Processing Time (1 day) + International Shipping Time (usually 10 to 14 days)

Note: The estimated time before international shipping mentioned above is approximate; The actual time is uncertain. When everything goes smoothly in transit, the actual time is shorter than estimated.Occasionally, transit routes from shipping agents may temporarily halt, but we collaborate with multiple companies, which may extend transit to warehouse and warehouse processing times.

      We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations,this is related to the policies of some countries and the scope of services of logistics companies, if there is a problem with the logistics of your goods, we will be the first time to inform you and discuss the solution.

      Based on the past order delivery time data, most orders will be delivered to you within 2 to 3 weeks of starting shipping. [Please note that there is a 2-10 business day Processing Time before shipping.]

      The details of our shipping reductions are as follows: after the price of all items add up to more than 10$ when the cart is emptied, shipping will be waived on all items! This threshold may be adjusted afterward, so keep an eye on the scroll bar at the top of the site.

Returns Policy

      We offer a 30-day return policy, which means you can request a return within 30 days of receiving the product.

      We do not accept returns for non-quality-related issues. If you purchased a custom or handmade product, especially custom figurines, returns are typically not accepted. These handmade items may have minor imperfections, but we strive to choose high-quality manufacturers. Certain special items are non-returnable. For example, popular figurines and products like Beans plush toys may sell out in the official online store. In such cases, we will try to purchase from official offline stores or through intermediaries. These intermediaries often have non-returnable terms, so regardless of whether the product has issues, we will adhere to the same policy.

      We do not want to see fraudulent returns or exchanges, as cross-border shipping is time-consuming and complicated! If more than 30 days have passed since you received the product, we will not issue refunds or exchanges. Please think carefully before opting for a return or exchange. Considering the time and monetary costs, these options are generally not acceptable for anyone. My usual solution is to resend the item as a replacement. Typically, I will not charge shipping fees, but for items with high shipping costs, I will exclude them. Alternatively, I can refund you a portion of the cost, allowing you to keep the item. If the replacement item still has issues, we will no longer compensate you.

      Please see the footer site policy for details.