Arknights Umbrella

      Note that this size chart is for reference only. If it is not accurate, you can inform us directly via email of the detailed size required for your order, and we will adjust your order.

Shipping

      We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations,this is related to the policies of some countries and the scope of services of logistics companies, if there is a problem with the logistics of your goods, we will be the first time to inform you and discuss the solution.

      Based on the past order delivery time data, most orders will be delivered to you within 1 to 2 weeks of starting shipping. [Please note that there is a 2-10 business day Processing Time before shipping.]

      The details of our shipping reductions are as follows: after the price of all items add up to more than $35 when the cart is emptied, shipping will be waived on all items! This threshold may be adjusted afterward, so keep an eye on the scroll bar at the top of the site.

Returns Policy

      We do not accept returns for non-quality issues, and in most cases, items shipped by us can be returned within 30 days of receipt. Please note that if you are purchasing a customized or handmade product, returns are generally not accepted on such products. It is normal for handmade products to have some imperfections, we will try to choose a good manufacturer to make them, if the imperfections are very big, we will return them to you.

      When you really want to return the product, please prepare the video and photos of opening the package for acceptance, contact customer service to send the video and photos and obtain the shipping address. After confirming that there is indeed a quality problem, we will arrange a return or exchange. Send us an E-mail at: support@arknightshipship.com.

      In terms of cost: Doctors are not required to provide postage for returns and exchanges; PhDs can send a screenshot of the postage bill to their email address to receive reimbursement. Please note that we do not want to see malicious returns or exchanges, as cross-border transportation is time-consuming and laborious!