Refund policy

         We offer a 30-day return policy, which means you can request a return within 30 days of receiving the product.

Return Conditions:

         To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags and original packaging. You will also need to provide a receipt or proof of purchase.

         Please be prepared to provide an unboxing video (the video should demonstrate that the item has quality issues due to shipping or inherent defects) and photos for review. Contact customer service and send the video and photos to obtain a return address. Once we confirm there is indeed a quality issue, we will arrange for a return or exchange. To prevent fraudulent returns, we will not accept return requests without videos and photos.

Important Notes:

          Please inspect your items immediately upon receipt. If there are defects, damages, or if you received the wrong item, contact us right away so we can assess the issue and resolve it.

         We do not accept returns for non-quality-related issues. If you purchased a custom or handmade product, especially custom figurines, returns are typically not accepted. These handmade items may have minor imperfections, but we strive to choose high-quality manufacturers. Certain special items are non-returnable. For example, popular figurines and products like Beans plush toys may sell out in the official online store. In such cases, we will try to purchase from official offline stores or through intermediaries. These intermediaries often have non-returnable terms, so regardless of whether the product has issues, we will adhere to the same policy.

          We do not want to see fraudulent returns or exchanges, as cross-border shipping is time-consuming and complicated! If more than 30 days have passed since you received the product, we will not issue refunds or exchanges. Please think carefully before opting for a return or exchange. Considering the time and monetary costs, these options are generally not acceptable for anyone. My usual solution is to resend the item as a replacement. Typically, I will not charge shipping fees, but for items with high shipping costs, I will exclude them. Alternatively, I can refund you a portion of the cost, allowing you to keep the item. If the replacement item still has issues, we will no longer compensate you.

Exchanges


         Exchange Process: After our customer service team reviews your video and photos, we will send you a shipping address. Customers need to first send the product to an international logistics provider (you will need to find this yourself), and then send us a screenshot showing the product is in transit. Only then will we start sending you a new product.

Returns


         Return Process: After our customer service team reviews your video and photos, we will send you a shipping address. Customers need to first send the product to an international logistics provider (you will need to find this yourself), and then send us a screenshot showing the product is in transit. We will notify you upon receiving and inspecting your return, informing you whether the refund has been approved. If approved, you will automatically receive a refund to your original payment method within 10 business days. Please note that banks or credit card companies may take some time to process and post the refund. If 15 business days have passed since we approved your return, please contact us at support@arknightshipship.com.

Regarding Fees:


          For products with quality issues or size issues (we always ask clothing customers to confirm their sizes as a precaution), you will need to cover the return or exchange shipping costs within 30 days (shipping costs only include the cost of sending it out).


For products damaged during shipping, we will not charge for the return shipping.


          If you genuinely wish to return an item, please prepare unboxing videos and photos for review, contact customer service, and send the video and photos to obtain a shipping address. After confirming there is indeed a quality issue, we will arrange for a return or exchange. Please email us at support@arknightshipship.com. For any return inquiries, you can always contact us via the above email.

EU 14-Day Cooling-Off Period


         Despite the above policies, if the item is shipped to the EU, you have the right to cancel or return the product within 14 days for any reason, without needing to explain. Similar to the above, your items must be in the same condition as received, unworn or unused, with tags and in original packaging. You will also need to provide a receipt or proof of purchase.

Order Cancellations


         We accept order cancellations before the product has been shipped or produced. If the order is canceled, you will receive a full refund. If the product has already been shipped, the order cannot be canceled.

Reminder of Important Notes:

  • Custom or personalized items do not have a 30-day refund right.
  • If the return is due to consumer reasons, the consumer must bear the shipping costs. Specific costs will depend on the courier service you choose.
  • If the received item is damaged or incorrect due to our fault, the consumer will not have to pay for the return shipping.
  • No restocking fees will be charged to the consumer for returns.

Refund Policy


         Once we receive and inspect your return, we will notify you by email regarding the receipt status. At the same time, we will inform you whether the refund has been approved or denied. If your refund is approved, processing will begin, and the refund amount will be automatically returned to your credit card or original payment method within a certain number of days.

Delays or Non-Received Refunds

          If you have not received your refund, please first check your bank account again. Then contact your credit card company; refunds may take some time to officially process. Next, contact your bank. There is usually some processing time before a refund appears. If you have completed the above steps but still have not received your refund, please contact us at support@arknightshipship.com.
          To obtain a return address, please contact customer service at support@arknightshipship.com.

The right to interpret all website policies belongs to the store manager.