FAQ

A: Once the payment is confirmed, we will process the order immediately. Upon the arrival of the goods at our warehouse, we will package it neatly and safely before shipping it over to you.

A: Arknightshipship is not their representative and in no way pretends to be an official channel. Here, Arknightshipship acts as a middleman, helping you purchase the official products and fan art you want and managing export and shipping for you.

A: There is no hard law that official/authentic items cannot be re-sold. It's fair as the items are purchased from HYPERGRYPH's flagship store itself, meaning that the products are official and your purchases and funds will go to and through them. Furthermore, we've established ourselves as a middle man of no affiliation to them, and only serve to make your purchases fuss-free!
(Maybe after Shipship becomes more famous, I will consider cooperating with the official)

A: Under normal circumstances, the customs duties are paid on our behalf by the logistics provider I work with. Generally, the product price displayed on the website is the total amount customers need to pay—unless the logistics provider charges me additional shipping fees. For some countries with stricter customs duty inspections (such as Brazil), customers are responsible for understanding how to pay the customs duties themselves.

A: Of course you can. You may inform me of this matter via email or the plugin, and I will get back to you after checking the logistics channel documents provided by the logistics provider.

A: That’s because the prices displayed on the website are "deposits". The subsequent amount to be paid is detailed in the product description. Please note that for items requiring an initial "deposit" payment, you must carefully read the product description before making a purchase. In the product description, I will specify the breakdown of subsequent payments and the available payment methods. If you have any questions regarding this, you may contact me via email. A special note: Under normal circumstances, after you pay the deposit, I will send you an email to confirm your order a second time. Only after you confirm that all details are correct will I arrange for the subsequent shipment of your order. However, for any reason, if you wish to cancel your order, this website will not refund the "deposit". For orders where the deposit has already been paid, I will assume that the customer has reviewed the product description and is aware of its contents.

A: Yes, please carefully check the clothing size chart shown in the description before placing an order. The size chart corresponds to different styles of clothing, so it varies from one style to another.

A: Under normal circumstances, regular officially pre-ordered items (such as badges, acrylic figurines, acrylic keychains, postcards, etc.) generally require about three months of preparation time before shipment. At the latest, they will be shipped within the delivery timeframe specified by the flagship store. Please don’t worry—this is the standard sales and shipment process for such officially pre-ordered items. While you are waiting, other customers are also waiting for their orders.

A: This is due to restrictions on logistics channels to the United States. Most air freight channels for shipments to the U.S. have a maximum chargeable weight limit of 5kg per package. Since bubble wrap must be added to protect the figures, the packages used to ship the figures are usually very large—and the dimensional weight of large packages easily exceeds the channel's weight limit. Therefore, we have no choice but to use sea freight, which has more lenient restrictions. Under normal circumstances, sea freight takes approximately 25 days (from the time the ship departs until the package is delivered to your doorstep).

Generally, after the order goods are packed in our warehouse and transported to the logistics company, we will send the tracking number to the customer. Please pay attention to receive the message in the mailbox.

A: Based on the past order delivery time data, most orders will be delivered to you within 1 to 2 weeks of starting shipping.
[Please note that there is a 2-10 business day Processing Time before shipping.]
Reasons for Longer
Processing:
- Processing time from Flagship Store
- Time for delivery from Flagship Store to our Warehouse
- Time for shipping confirmation and pickup [For International Shipment]
Note: Generally, handmade products will have the production period marked on the product interface.

The shipping time for some official products may be elongated, and the shipping time for in-stock inventory in flagship stores is usually within 5 days for 30 days, and 120 days for 300 days for pre-sale products. We don't usually sell pre-sale products, they are too unstable, hot products are always snapped up and take a long time to ship!

Generally no, but in special circumstances you may be charged the shipping price difference, such as pillow products and products with relatively large volume and quality. This is a last resort situation. When the freight is too expensive, we will consider charging part of the freight from the customer.

A:As far as you know, we begin customizing your order immediately after you paid. If you want to change an order, please contact us within 24 hours. Sending changing requests over 24 hours after placing order. There is no guarantee that the modification can be successful.

We do not accept returns for non-quality issues, and in most cases, items we ship can be returned within 30 days of receipt. Please note that if you purchase customized or handmade products, returns are generally not accepted for such products. It is normal for handmade products to have some flaws, and we will try our best to choose excellent producers to make them.
When you really want to return the product, please prepare the video and photos of opening the package for acceptance, contact customer service to send the video and photos and obtain the shipping address. After confirming that there is indeed a quality problem, we will arrange a return or exchange. Send us an E-mail at: support@arknightshipship.com.

You'd better consider photographing it, you'll need it when you want to return the item. Of course you can post it on social platforms to share it to share happiness or earn traffic? But it certainly doesn't have to be.

A: If the item you purchased is a newly released official pre-order product, this is quite normal—such pre-order items typically require approximately three months of preparation time before shipment. If it is a regular item, you may contact me via email. I can check the package status for you through the logistics provider’s internal tracking system and urge them to speed up the shipping process.