FAQ

A: I'm sorry, but at present the website only supports PayPal as a payment method. I have not yet set up any other payment options. Setting up other payment methods comes with certain requirements for me—I would need to own a US or UK company with a physical address, which is quite difficult for an ordinary Chinese person. I am considering trying to set up other payment options in the future. There seem to be professionals in the foreign trade industry who can help me with the company registration process, but I will need some time to look into it.

A: Arknightshipship is not their representative and in no way pretends to be an official channel. Here, Arknightshipship acts as a middleman, helping you purchase the official products and fan art you want and managing export and shipping for you.

A: There is no hard law that official/authentic items cannot be re-sold. It's fair as the items are purchased from HYPERGRYPH's flagship store itself, meaning that the products are official and your purchases and funds will go to and through them. Furthermore, we've established ourselves as a middle man of no affiliation to them, and only serve to make your purchases fuss-free!
(Maybe after Shipship becomes more famous, I will consider cooperating with the official)

A: Under normal circumstances, the customs duties are paid on our behalf by the logistics provider I work with. Generally, the product price displayed on the website is the total amount customers need to pay—unless the logistics provider charges me additional shipping fees. For some countries with stricter customs duty inspections (such as Brazil), customers are responsible for understanding how to pay the customs duties themselves.

A: Of course you can. You may inform me of this matter via email or the plugin, and I will get back to you after checking the logistics channel documents provided by the logistics provider.

A: That’s because the prices displayed on the website are "deposits". The subsequent amount to be paid is detailed in the product description. Please note that for items requiring an initial "deposit" payment, you must carefully read the product description before making a purchase. In the product description, I will specify the breakdown of subsequent payments and the available payment methods. If you have any questions regarding this, you may contact me via email. A special note: Under normal circumstances, after you pay the deposit, I will send you an email to confirm your order a second time. Only after you confirm that all details are correct will I arrange for the subsequent shipment of your order. However, for any reason, if you wish to cancel your order, this website will not refund the "deposit". For orders where the deposit has already been paid, I will assume that the customer has reviewed the product description and is aware of its contents.

A: Yes, please carefully check the clothing size chart shown in the description before placing an order. The size chart corresponds to different styles of clothing, so it varies from one style to another.

A: Under normal circumstances, regular officially pre-ordered items (such as badges, acrylic figurines, acrylic keychains, postcards, etc.) generally require about three months of preparation time before shipment. At the latest, they will be shipped within the delivery timeframe specified by the flagship store. Please don’t worry—this is the standard sales and shipment process for such officially pre-ordered items. While you are waiting, other customers are also waiting for their orders.

A: This is due to restrictions on logistics channels to the United States. Most air freight channels for shipments to the U.S. have a maximum chargeable weight limit of 5kg per package. Since bubble wrap must be added to protect the figures, the packages used to ship the figures are usually very large—and the dimensional weight of large packages easily exceeds the channel's weight limit. Therefore, we have no choice but to use sea freight, which has more lenient restrictions. Under normal circumstances, sea freight takes approximately 25 days (from the time the ship departs until the package is delivered to your doorstep).

A:The website cannot list or sell merchandise from the Yostar Store, because the website is operated on a very small scale and I cannot afford the rent for an international warehouse—I only have a warehouse within China. If I were to resell merchandise from the Yostar Store, I would need to have the items shipped to China first, and then send them out to various countries. The shipping costs involved in this process would become prohibitively high.

Generally, after the order goods are packed in our warehouse and transported to the logistics company, we will send the tracking number to the customer. Please pay attention to receive the message in the mailbox.

A: Based on the past order delivery time data, most orders will be delivered to you within 2.5 to 4 weeks of starting shipping.
[Please note that there is a 2-10 business day Processing Time before shipping.]
Reasons for Longer
Processing:
- Processing time from Flagship Store
- Time for delivery from Flagship Store to our Warehouse
- Time for shipping confirmation and pickup [For International Shipment]
Note: Generally, handmade products will have the production period marked on the product interface.

The shipping time for some official products may be elongated, and the shipping time for in-stock inventory in flagship stores is usually within 5 days for 30 days, and 120 days for 300 days for pre-sale products. We don't usually sell pre-sale products, they are too unstable, hot products are always snapped up and take a long time to ship!

Generally no, but in special circumstances, you may need to pay additional shipping fees—for example, on items such as pillows, gift boxes, acrylic stands, figures, and other relatively large products. Purchasing these items may incur extra shipping charges. In general, additional fees apply when a package has a large volume but a relatively low actual weight.

The formula for calculating extra shipping fees is: (Volumetric Weight – Actual Weight) × Shipping Rate per kg for the corresponding channel.

For example, if a package is being shipped to the United States and the shipping cost is calculated based on volumetric weight, I would need to charge an extra fee. Suppose the package has a volumetric weight of 1.3 kg and an actual weight of 1.0 kg, and the shipping rate for the U.S. logistics channel is 100 RMB/kg. Then the extra shipping fee I would charge is: (1.3 – 1.0) × 100 = 30 RMB.

If I don't receive this extra shipping fee, I would most likely lose money on shipping the package for you. So I hope everyone can understand why I need to charge additional shipping fees.

There is another scenario where I may charge extra shipping fees: when a package is billed based on actual weight, but the shipping cost is excessively high. In that case, we will consider charging part of the freight to the customer. This is because my pricing for an item is not necessarily always accurate—for example, with the best-selling official pre-order items, I can't get the actual weight from the official customer service team. Without the actual weight and actual volume, I cannot calculate the shipping cost accurately, and without an accurate shipping cost, I cannot set the price accurately either.

There is one more situation where I may need to collect an additional payment. This happens when I need to pay a very high premium to sellers in the Chinese market when purchasing the items in your order. Since I am the only person running this entire website, I may not be able to update the prices and stock for many of the products on the site in a timely manner. If you do not wish to pay the premium, I can issue you a full refund.

A:As far as you know, we begin customizing your order immediately after you paid. If you want to change an order, please contact us within 24 hours. Sending changing requests over 24 hours after placing order. There is no guarantee that the modification can be successful.

We do not accept returns for non-quality issues, and in most cases, items we ship can be returned within 30 days of receipt. Please note that if you purchase customized or handmade products, returns are generally not accepted for such products. It is normal for handmade products to have some flaws, and we will try our best to choose excellent producers to make them.
When you really want to return the product, please prepare the video and photos of opening the package for acceptance, contact customer service to send the video and photos and obtain the shipping address. After confirming that there is indeed a quality problem, we will arrange a return or exchange. Send us an E-mail at: support@arknightshipship.com.

You'd better consider photographing it, you'll need it when you want to return the item. Of course you can post it on social platforms to share it to share happiness or earn traffic? But it certainly doesn't have to be.

A: If the item you purchased is a newly released official pre-order product, this is quite normal—such pre-order items typically require approximately three to four months of preparation time before shipment.For pre-order figure items, the waiting time may be longer. The estimated shipping dates for the figures are all stated in the product description. Please be sure to check it. If it is a regular item, you may contact me via email. I can check the package status for you through the logistics provider’s internal tracking system and urge them to speed up the shipping process.

It is possible that an order may be overlooked. Normally, I organize all orders in a notes file, and I even have a backup notes file for the notes file. However, special circumstances can still occur. I am the only person running this entire website, and my energy is limited—I also have a full-time job to attend to during the day, and this website is my side business. If your order has not had any updates for a long time, please contact me via email as soon as possible, and I will arrange shipment for you or issue a full refund.

A: The calculation of extra shipping fees for orders is based on the freight bills from the Chinese logistics provider. I have no way of estimating whether a package will incur additional shipping fees without knowing its actual weight and dimensions, and all of that package data is recorded in the freight bills from the Chinese logistics provider. Well, when I collect the extra shipping fees depends entirely on when the Chinese logistics provider asks me to pay for the package shipping. This is an issue inherent in the process—if the logistics provider is slow, I will be slow as well. I hope everyone can understand.

A: I have different shipping arrangements for different orders. How the package is packed depends largely on the size of the items in the order. If an order contains both pre-sale and non-pre-sale items, and they are all small in size and easy to pack together, then they will be shipped together in one package, with the specific shipping time determined by the official release date of the pre-sale items. If the non-pre-sale items and pre-sale items are not easy to pack together, they will be shipped separately.

If an order contains more non-pre-sale items and fewer pre-sale items, the non-pre-sale items will be packed and shipped out separately on their own. If an order contains pre-sale items from multiple series (for example, the Arknights series and the Endfield series pre-sale items are not actually considered the same series and have different shipping schedules), they will be shipped out separately as well.