FAQ

A: Once the payment is confirmed, we will process the order immediately. Upon the arrival of the goods at our warehouse, we will package it neatly and safely before shipping it over to you.

A: Arknightshipship is not their representative and in no way pretends to be an official channel. Here, Arknightshipship acts as a middleman, helping you purchase the official products and fan art you want and managing export and shipping for you.

A: There is no hard law that official/authentic items cannot be re-sold. It's fair as the items are purchased from HYPERGRYPH's flagship store itself, meaning that the products are official and your purchases and funds will go to and through them. Furthermore, we've established ourselves as a middle man of no affiliation to them, and only serve to make your purchases fuss-free!
(Maybe after Shipship becomes more famous, I will consider cooperating with the official)

Generally, after the order goods are packed in our warehouse and transported to the logistics company, we will send the tracking number to the customer. Please pay attention to receive the message in the mailbox.

A: Based on the past order delivery time data, most orders will be delivered to you within 1 to 2 weeks of starting shipping.
[Please note that there is a 2-10 business day Processing Time before shipping.]
Reasons for Longer
Processing:
- Processing time from Flagship Store
- Time for delivery from Flagship Store to our Warehouse
- Time for shipping confirmation and pickup [For International Shipment]
Note: Generally, handmade products will have the production period marked on the product interface.

The shipping time for some official products may be elongated, and the shipping time for in-stock inventory in flagship stores is usually within 5 days for 30 days, and 120 days for 300 days for pre-sale products. We don't usually sell pre-sale products, they are too unstable, hot products are always snapped up and take a long time to ship!

Generally no, but in special circumstances you may be charged the shipping price difference, such as pillow products and products with relatively large volume and quality. This is a last resort situation. When the freight is too expensive, we will consider charging part of the freight from the customer.

A:As far as you know, we begin customizing your order immediately after you paid. If you want to change an order, please contact us within 24 hours. Sending changing requests over 24 hours after placing order. There is no guarantee that the modification can be successful.

We do not accept returns for non-quality issues, and in most cases, items we ship can be returned within 30 days of receipt. Please note that if you purchase customized or handmade products, returns are generally not accepted for such products. It is normal for handmade products to have some flaws, and we will try our best to choose excellent producers to make them.
When you really want to return the product, please prepare the video and photos of opening the package for acceptance, contact customer service to send the video and photos and obtain the shipping address. After confirming that there is indeed a quality problem, we will arrange a return or exchange. Send us an E-mail at: support@arknightshipship.com.

You'd better consider photographing it, you'll need it when you want to return the item. Of course you can post it on social platforms to share it to share happiness or earn traffic? But it certainly doesn't have to be.